Remote Support

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Whatever the reason, our remote support service is perfect for getting small problems solved such as removing a virus infection, having software configured, troubleshooting printer problems, computer performance issues, or if you’ve purchased a new PC and would like a hand configuring it.

Maybe you’re time poor, have a deadline, you value your privacy, or perhaps having a visit from an onsite technician is simply impractical.

 

Not only is it cost-effective and convenient but customer friendly too.

You get to watch the remote technician do his thing, interrupt to ask a question and learn more about your PC and network in the process.

During your appointment, one of our qualified technicians will connect to your desktop, laptop or electronic device through the internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times, also allowing you to disconnect at any time.

WiFi, Network, or USB-based Printers

  • Setup and troubleshoot printers.

  • Configuring and resolving scanning issues.

  • PC or printer not connecting to your WiFi network.

Computers - 

Desktops/Laptops

  • Setting up your email correctly

  • Update Windows to the latest version

  • Fix and repair PC drivers

  • Remove unwanted programs and trial ware

  • Speed up a SLOW computer

  • Configure software

  • Find missing files and documents

  • Remove viruses and spyware or get antivirus security installed.

  • Fix PC’s that freeze up.

  • Provide support to remote learning software for parents.

Home & Office Networks

  • Setup a new or existing WiFi Access Point.

  • Forgotten your WiFi password.

  • Can’t access some websites.

  • Diagnose and speed up slow Internet connections.

  • Remotely diagnose faulty network equipment.

Simple Setup

  • To install our secure software, click logo below or visit https://sos.splashtop.com/en/sos-download

  • Download and run the program. It will show you a 9-digit session code. (Generates new code every session for security purpose)

  • Forward the session code to the tech via email or text.

  • Once connected it is easy to communicate with in built chat.

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Fill out the following form for remote support and we will contact you shortly.

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